Q: Is there a curfew?
A: No, we do not have a curfew, you can come and go as you please.
Q: Do you have storage for my things?
A: Yes, our private lockers can be kept your small things. It is free.(Key Deposit 1,000yen)
Also we will keep your baggage for free even before check in & after check out.
Please enjoy sightseeing in Sapporo without lugging around heavy baggage
Q: What is the check out time?
A: Check out is between 7:30 and 10:00a.m. If you would like to do it before 7:30a.m, please inform us in advance at reception.
Q: What is the check in time?
A: Check in time is from 3p.m to 8p.m, but if you arrive before it, we do offer to store your luggage safe, if after, please let us know in advance.
Q: Are sheets and blankets provided?
A: Yes. Sheets, blankets, pillows & cases are provided at no charge.
Q: Are the rooms heated and air conditioned?
A: We have a central heating system and electric fans in all rooms.
Air conditioning is 100yen for 1 hour in the guest room.
Q: Are the dormitory rooms single sex?
A: Yes, we have same sex rooms(male and female), also co-ed dormitory rooms are available.
Q: What is your cancellation policy?
If you cancel your booking for any reason, please let us know as soon as
possible for the sake of other travelers who have not found accommodation yet.
Please note that a cancellation fee will be demanded if you cancel ALL your reservation as the following cases.
* 2 and 3 days prior to arrival date --- A 30% of total accommodation fee
* 1 day prior to arrival date --- A 50% of total accommodation fee
* On arrival date & no show --- A 100% of total accommodation fee
* Long term stay for Private Room in High Season --- Maximum 50% of the total accommodation fee.
(NO SHOW : failure to arrive without notice, for example, a phone call or email.)
Kindly show your cooperation in this matter.
Q: How do I change my current reservation?
A: Changes can be made by email, phone or fax.
Q: Do you have parking?
A: No, we do not have a car parking.
There is coin meter parking near oue hostel. please ask us.
Q: Do you offer long term stay?
A: Yes, long term stay is available. And we have special rate for long term stay, please check the Price page.
Q: Do you have weekly rate?
A: Yes, there are special rates for one week and two weeks. Please check the Price page.
Q: Do you accept the YH membership discount?
A: No, we do not belong to YH. Our hostel is independent and we do not give discount for the membership.
4-6-5 Higasisapporo3jo Shiroishiku Sapporo Hokkaido Japan